Refund, Return & Exchange Policy

At Jacket Fusion, we are committed to providing premium-quality jackets and outstanding customer service. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund, Return & Exchange Policy carefully before requesting a return or refund.

By placing an order on our website, you agree to the terms outlined below.

 

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• You received a damaged, defective, or incorrect item.
• Your product has a manufacturing defect.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are included.

To qualify for a return, the product must pass our quality inspection after it is received.

 

2. Non-Returnable Items

For hygiene, customization, and clearance reasons, the following items cannot be returned or refunded:

• Customized or personalized products
• Final Sale or Clearance items
• Products showing signs of wear, washing, stains, odors, alterations, or customer-caused damage

Jacket Fusion reserves the right to refuse returns that do not meet these conditions.

 

3. Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund.

Cancellation requests submitted after 24 hours are subject to a 25% cancellation and restocking fee, as production or order processing may already have begun.

Orders that have already been shipped cannot be cancelled and must follow the standard return procedure.

 

4. How to Request a Return

To request a return or exchange, please contact our customer support team before sending your item back.

Please include:

• Order Number
• Full Name
• Email Address
• Reason for Return
• Clear photos of the product (required for damaged, defective, or incorrect items)

Email: jacketfusionuk@gmail.com

Our team will review your request and provide return instructions along with a Return Authorization if your request is approved.

Returns sent without prior authorization may experience delays or may not be accepted.

 

5. Return Shipping

Defective, Damaged, or Incorrect Items

If the return is due to an error on our part, including damaged, defective, or incorrect products, Jacket Fusion will cover the return shipping costs or provide an appropriate shipping solution.

Size Issues or Customer Preference

If you ordered the wrong size, selected the incorrect color, changed your mind, or no longer want the item, you will be responsible for the return shipping costs.

We strongly recommend reviewing our Size Guide before placing your order to minimize sizing issues.

 

6. Packaging Requirements

Please return products securely packaged, preferably in their original packaging.

Items damaged during return transit due to insufficient packaging may not qualify for a refund.

 

7. Inspection & Refund Approval

Once your returned item arrives at our warehouse, it will undergo an inspection.

After inspection, we will notify you via email whether your refund has been approved or declined.

Approved refunds will be issued to your original payment method.

 

8. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Original shipping charges, customs duties, taxes, and import fees (where applicable) are generally non-refundable unless the return is due to our error.

 

9. Partial Refunds

A partial refund may be issued in circumstances including but not limited to:

• Returned products with minor signs of handling.
• Missing original packaging or accessories.
• Products returned in a condition that reduces their resale value.

The refund amount will be determined after inspection.

 

10. Exchange Policy

We offer exchanges for eligible products within 30 days of delivery.

Exchange requests are accepted for:

• Different sizes
• Different colors (subject to availability)
• Manufacturing defects
• Incorrect items received

Customers are responsible for both return shipping and reshipping charges when requesting exchanges due to size selection or personal preference.

 

11. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include clear photographs of:

• The product
• Shipping label
• Packaging
• Any visible damage

This allows us to investigate and resolve your claim as quickly as possible.

 

12. Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support team before filing a payment dispute or chargeback.

Most issues can be resolved quickly through our support process.

Fraudulent or abusive chargeback claims may be challenged with the appropriate payment provider.

 

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, our support team is happy to assist you.

Jacket Fusion LTD

Email: jacketfusionuk@gmail.com

Response Time: 1–2 Business Days

We appreciate your trust in Jacket Fusion and are committed to providing high quality products and excellent customer service